Jira Ticket Automation

• https://www.atlassian.com/software/jira/features/automation

if you can't find Project settings > Apps > Project Automation

then manually activate in your apps.

Generate Recurring Task (automation)

• https://community.atlassian.com/t5/Jira-questions/How-to-create-recurring-tasks-in-JIRA/qaq-p/669096

• create automation subtask - https://www.atlassian.com/agile/tutorials/how-to-auto-create-subtasks-with-jira-software-automation

• Add Date on automation task - https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/

• checklist - https://community.atlassian.com/t5/Jira-Software-questions/How-to-generate-multiple-checklists-with-Jira-automation/qaq-p/1870196

Sample Automation

Every day send a list of issues still in the backlog

• https://www.atlassian.com/software/jira/automation-template-library/rules#/rule/1357105/25938007

• webhook docs - https://api.slack.com/messaging/webhooks#enable_webhooks

• webhook reqeust - https://api.slack.com/apps/A0487J0P4M7/incoming-webhooks?

Lookup issues

• https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Lookup-issues

• Jira smart values - issues - https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/

• issue data format - https://support.atlassian.com/cloud-automation/docs/issue-data-jira-format-payload-for-send-web-request-action/

Slack message example for `issues`

`Urgent` Label Ticket '{{lookupIssues.size}}' did not solved

{{#lookupIssues}}
-----------------------------------------------------------------
> {{summary}} - <https://SOME_SPACE.atlassian.net/browse/{{key}}>
> ```
Created  : {{created.jqlDateTime}}  
Updated  : {{updated.jqlDateTime}}
Status   : {{status.name}}
assignee : {{assignee.displayName}}
```
{{/}}

@channel

*we have `{{lookupIssues.size|0}}` remaining hotfix issues...*

{{#lookupIssues}}
----------------------------------------------------------------------------------------------------
> <{{url}} | {{key}} - {{summary}}>
> ```
Unresolved : {{created.diff(now).days}} days
Status     : {{status.name}}
assignee   : {{assignee.displayName}}

Created    : {{created.convertToTimeZone("Asia/Seoul").jqlDateTime}}
Updated    : {{updated.convertToTimeZone("Asia/Seoul").jqlDateTime}}
```
{{/}}

examples

[Jira] mention on addComment

• https://community.atlassian.com/t5/Jira-Service-Management/Automation-How-to-mention-user-in-Add-Comment-action/qaq-p/983948

[~accountid:ACCOUNT-ID-HERE] do a thing

e.g)
[~accountid:641c3d4cf1b529dfa98dd788]